BNR 179: How to give good customer service on social media

Feb 13, 2018
Brand Newsroom Marketing Podcast

Two-thirds of us have jumped on social media to complain about bad customer service. Today BNR asks expert Chris Smoje, how do you give good customer service on social media?

Brand Newsroom is a marketing podcast for anyone who has a say in how companies are communicating — covering marketing, content marketing, public relations, media, branding and advertising.

Here are some key take-outs: 

On My Desk

Links you might need

Have you heard the one about…

Recently James, Sarah and Nic asked “is it time to unfriend Facebook?”

 And in this episode they met a fascinating small-business owner who is using content marketing not just to grow his electrical business but to save lives, too. 

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