Contact Us

Brand Newsroom Marketing Podcast BNR 220: Chris Smoje on customer service and branding

by Brand Newsroom
Brand Newsroom, BNR episode 220, Chris Smoje

Chris Smoje joins the podcast to talk about where customer service and branding meet.

Brand Newsroom is a marketing podcast for anyone who has a say in how companies are communicating — covering marketing, content marketing, public relations, media, branding and advertising.

Here are some key take-outs:

  • Customer service delivery has to be connected to your brand promise. What you promise on TV has to be delivered in person
  • Branding isn’t a logo or colours; it’s the consumer’s opinion of you
  • Any staff member should be able to put your brand promise into action every single day
  • Customers are looking for: a simple choice, elimination of risk, an emotional connection, and a sense of belonging.

On My Desk

Links you might need

  • You can find Chris on Twitter here.

Have you heard the one about…

Recently James talked about B2B marketing with Cisco’s head of marketing Ray Kloss.


And in this episode the team spoke to Pam Didner about sales enablement.

Like what you’ve heard?

Please subscribe and leave us a review on Apple Podcasts. Or subscribe on Spotify, Stitcher, Google Play, Overcast, Pocket Casts, or wherever you listen to your favourite marketing podcasts.

For more information about the show, visit the Brand Newsroom website, where you can join the Brand Newsroom Community and receive exclusive content and opportunities to meet James, Nic and Sarah.

About the author : Brand Newsroom

Brand Newsroom is a weekly podcast for anyone who has a say in how companies communicate. James Lush, Nic Hayes and Sarah Mitchell provide a global perspective on content marketing, traditional media and PR to help modern marketers tell better stories and communicate more effectively.


Join 5000+ other savvy business owners and sign up to our fortnightly newsletter. You’ll get practical advice, strategies and helpful content marketing resources delivered right into your inbox to make you more effective in your own job and business.